Service

Authorized service and support for the life of the device — from the first consultation to day-to-day maintenance.

1. Consultation

   We analyze your business needs and recommend the right equipment and configuration — free of charge and without obligation.

2. Installation

   We install the equipment on your premises and connect it to existing systems, with minimal disruption to your work.

3. Configuration

   We configure printers, scanners and terminals to your processes — from receipt layout to scanning profiles.

4. Maintenance and repair

   As the authorized service for Bixolon and Henex in Kosovo, we perform diagnostics, repair and maintenance with original parts.

5. Consumables

   Ongoing supply of thermal paper, labels, ribbons and replacement parts for your equipment.