POS equipment service and repair in Kosovo
POS Kosova in Prishtina services and repairs receipt and label printers, barcode scanners, PDAs and servers. For Bixolon and Henex we are the authorized service; we also repair Zebra, Honeywell and other brands — in and out of warranty, even when the device was bought elsewhere.
What we service
- Receipt printers
- Label printers
- Barcode scanners
- PDAs and mobile computers
- Servers
For Bixolon and Henex we are the authorized service. We also repair Zebra, Honeywell and the other brands we sell.
Bring your device no matter where you bought it — we service every brand.
HPE ProLiant server service
We diagnose and repair HPE ProLiant servers, even when they were not bought from us; we replace drives, memory and other parts and reconfigure RAID and the system. For a new server or an upgrade, start from the configuration.
How a repair works
A repair usually goes through these steps:
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Bring the device
Drop the device off at our store in Prishtina.
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Diagnosis
Our technicians find the cause of the fault and check the warranty status.
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Quote and approval
For out-of-warranty devices we tell you the repair price and only proceed once you approve.
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Repair or replacement
Depending on the case, we repair or replace the device.
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Pickup
You collect the device at the store, ready for work.
In and out of warranty
In warranty
We verify the warranty status ourselves from the serial number and our records. Repairs are done here in Kosovo — only in exceptional cases is a device sent to the manufacturer.
Out of warranty
Repairs are paid. Diagnosis is free when the fault is obvious (e.g. broken glass or a damaged motor); when it requires disassembly and longer work, diagnosis is paid.
In some cases — depending on the device, quantity and complexity — we also service on your premises.
Services across the equipment lifecycle
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Consultation
Deliverable: a concrete equipment recommendation and quote
We analyze your business needs and recommend the right equipment and configuration — free of charge and without obligation.
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Installation
Deliverable: equipment mounted and connected
We install the equipment on your premises and connect it to existing systems, with minimal disruption to your work.
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Configuration
Deliverable: a system ready for work from day one
We configure printers, scanners and terminals to your processes — from receipt layout to scanning profiles.
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Maintenance and repair
Deliverable: diagnosis and repair with original parts
As the authorized service for Bixolon and Henex in Kosovo, we perform diagnostics, repair and maintenance with original parts.
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Consumables
Deliverable: supply without work stoppages
Ongoing supply of thermal paper, labels, ribbons and replacement parts for your equipment.
Frequently asked questions
Where can I get a printer or scanner repaired in Kosovo?
At POS Kosova in Prishtina. We are the authorized service for Bixolon and Henex and also repair printers, scanners, PDAs and servers from other brands such as Zebra and Honeywell.
Do you repair devices bought elsewhere?
Yes. We service devices of every brand, no matter where they were bought.
Is diagnosis free?
When the fault is obvious, such as broken glass or a damaged motor, diagnosis is free. When it requires disassembly and longer work, diagnosis is paid.
Do you service on site?
In some cases, yes — depending on the device, quantity and complexity of the work. Contact us and we will assess it together.
Need service or advice?
Contact us and we will get back to you as soon as possible.